Product News: Rockwell Automation's remote-access solution

Nov. 10, 2021
Promises to allow OEMs to troubleshoot equipment from anywhere and reduce customer downtime.

Rockwell Automation, Inc.  has released a new remote-access solution for industrial equipment, which its maker claims can package together everything OEMs need to remotely access and support equipment, including:

—The FactoryTalk Remote Access cloud-based software, which allows OEMs to manage, configure and initiate secure connections to a customer’s equipment.

—The Stratix 4300 remote access router, which is installed at the customer’s site to provide remote access to the equipment

The remote-access solution incorporates robust security capabilities including multi-factor authentication and encrypted protocols, per Rockwell. A digital input also gives on-site staff control of remote connections, so they’re only made when enabled locally. To ease deployment, the solution requires no changes to an existing architecture so long as an Ethernet port is available. 

“OEMs that have adopted remote access to reduce on-site visitors during the pandemic quickly discovered it could also help them reduce costs and respond more quickly to customer needs,” said Julie Nguyen, product manager, Rockwell Automation. “Now, demand for remote access is growing, and we can help companies implement it with robust security and a simplified deployment.”

Rockwell notes that this solution is ideal for OEMs that want to support remote and hard-to-reach operations, like those found in oil and gas and mining, metals, and cement industries. The solution can also ease support in industries like CPG, where OEMs today may need to travel long distances to support equipment. Additionally, OEMs can use the solution to reimagine how they support customers, such as with virtual commissioning and remote firmware management.