Crystal Ball 2026: B2A’s role in vendor selection for manufacturers
What you’ll learn:
- The trust buyers have established in AI efficiency across their personal lives is now expected in their business interactions.
- Larger enterprises can succeed with a comprehensive system of record for all product information, ideally with embedded AI capabilities.
- Companies that delay adapting their data strategies will find themselves excluded from AI-driven conversations entirely.
A note from Head of Content Scott Achelpohl:
Welcome to the Crystal Ball Report for 2026, which is appearing in this web space into January as a series of contributed pieces from esteemed experts in manufacturing technology.
We've invited these thought leaders to look into their "crystal balls" and tell us what's ahead (with an emphasis on data, AI, and cybersecurity). So, please enjoy the series and, from all of us at Smart Industry, have a prosperous and profitable new year.
Business-to-algorithm commerce will reshape vendor selection in 2026 in ways most manufacturers haven't yet recognized. AI will soon drive discovery, evaluation, and purchasing decisions that once required months of human research and scores of sales meetings. For discrete manufacturers, this shift creates both extraordinary opportunity and existential risk.
The trend is accelerating faster than most industry observers anticipated. Data from Forrester's 2024 Buyers' Journey Survey revealed that 89% of B2B buyers now use generative AI in at least one area of their purchasing process.
See also: Why AI is quickly becoming essential manufacturing infrastructure
These aren't pilot programs; they're production deployments fundamentally changing how buyers research and evaluate vendors. Even more striking: Nearly 95% of buyers anticipated using Gen-AI to support their decision and purchase process within the next 12 months.
More from the 2026 Crystal Ball series:
- The year AI moves from promise to production, by Tim Gaus, Deloitte Consulting
- AI copilots will recommend—and sometimes enforce—cybersecurity policies, by Frank Balonis, Kiteworks
- Why iterative AI adoption is the path for enterprise success, by Christopher Combs, Columbus
- The human-machine factory: Upskilling and AI at scale, by David Vitak, Columbus
- AI-driven cyberattacks are coming. Here’s how to prepare now, by Chaz Spahn, Adaptiva
What started as a consumer phenomenon (asking ChatGPT for product recommendations) has moved decisively into the business landscape.
The Forrester report goes on to say that B2B buyers are adopting AI-powered search at three times the rate of consumers, with 90% of organizations using Gen-AI in some aspect of their purchasing process. The trust buyers have established in AI efficiency across their personal lives is now expected in their business interactions.
Clicks no longer needed
Google searches increasingly end without clicks, with users finding answers directly from AI-generated summaries. This no-click experience represents a fundamental shift in how buyers consume information. Forrester notes that AI-powered search "may represent the largest expansion of the media footprint since the advent of social media."
For original equipment manufacturers, brands, and product companies, this creates a critical challenge: If your product data isn't clean, structured, and algorithm-ready, you become invisible in digital buying journeys.
When AI tools can't parse your specifications, quality records, promotional materials, or value props, algorithms simply exclude you from consideration.
What started as a consumer phenomenon has moved decisively into the business landscape.
The data discipline imperative
The primary barrier to B2A success isn't technical, it's structural. For decades, companies have known they have data problems. Engineering keeps product specs in one system, quality manages certifications in another, and marketing maintains commercial descriptions in a third.
The ROI for fixing this fragmentation never justified the investment to fix it. Furthermore, if this resides in an on-premises application or data store it is likely hidden from your B2A processes.
B2A fundamentally changes that calculation. Product data becomes gold when it's structured properly, improving everything from sourcing and production to marketing and, most critically, discoverability in the sales process. Companies without solid data architecture miss the entire B2A opportunity because algorithms can't evaluate what they can't analyze.
See also: Taming the data beast is the first step toward smart operations that cannot be skipped
This requires more than cleanup; it demands enrichment. Engineering data must be digitized and converted into language that speaks to end consumers and their buying algorithms. Technical specifications need context. Compliance records need accessibility.
Quality metrics need standardization. Promotional material needs accurate specs or product claims. Without this data discipline, companies risk invisibility in digital buying journeys.
The primary barrier to B2A success isn't technical, it's structural. For decades, companies have known they have data problems.
Small players, big opportunity
Smaller manufacturers may hold an advantage here. Less legacy baggage means fewer data quality issues. A hardware startup with 50 employees and modern cloud systems can become algorithm-ready much faster than a Fortune 500 company wrestling with decades of siloed data across multiple enterprise resource planning and product lifecycle management systems.
But larger enterprises can succeed with the right approach (and fend off disruption from upstarts): a comprehensive system of record for all product information, ideally with embedded AI capabilities.
The key is creating a single product thread that unifies product data that flows from concept to customer, accessible to algorithms and humans alike.
See also: Roadmap to physically intelligent industrial operations
This unified approach delivers measurable advantages inside the enterprise as well. When sales and service teams have easier access to product information to drive upsell/cross-sell, and/or more responsive service/faster customer issue resolution to drive service and customer satisfaction, revenue growth accelerates.
When workflows and data extend across product and commercial teams working in parallel, speed to market improves. When AI agents can access complete, structured product records, they make faster, more accurate decisions.
The more complete and organized your data, the more powerful and precise your AI output becomes.
The manufacturing data advantage
The more complete and organized your data, the more powerful and precise your AI output becomes. Manufacturers who merge their PLM, quality management system, computer-aided design files, ERP records, and supplier inputs into a single system of record are extremely well-positioned to gain the most from B2A commerce.
This enterprise-wide product connectivity becomes the foundation for algorithm-ready commerce. With highly defined data structures on top of secure, rules-driven engines, AI can make real-time assessments within existing business workflows.
The window’s narrowing
B2A is reshaping vendor discovery now, not in some distant future. Companies that delay adapting their data strategies will find themselves excluded from AI-driven conversations entirely.
When a procurement team asks an AI agent to recommend suppliers for a specific component with particular compliance requirements, vendors without structured, accessible data simply won't appear in the results.
See also: Taking a technological approach to blunt the punch from tariffs
The stakes are particularly high in discrete manufacturing, where first-mover advantage translates directly to brand loyalty and marketshare. In industries operating under constant pressure from tariffs, supply chain disruptions, and labor shortages, even minor delays carry significant costs.
Manufacturers must ask themselves: Is our product data algorithm-ready? Can AI tools easily access and understand our specifications, certifications, and compliance records? Have we enriched engineering data into language that speaks to buyers and their digital assistants?
The window to prepare for algorithm-ready commerce is narrowing rapidly. In 2026, the manufacturers who win won't necessarily be the largest or most established. They'll be the ones whose data is accessible, structured, and ready for the algorithms driving tomorrow's purchasing decisions.
Editor's Note: The Crystal Ball Series will resume on Tuesday, Jan. 6, 2026.
About the Author

Ross Meyercord
Ross Meyercord is CEO of Propel Software and former global CIO of Salesforce, with over 35 years of experience leading enterprise technology strategy and scaling SaaS companies.

