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Mitsubishi launches remote-assistance AR program

Oct. 16, 2019
Forecasts 50% reduced downtime for customers.

The Corrugating Machinery Division of Mitsubishi Heavy Industries America launched its new Remote Assistance Augmented Reality Program as the latest enhancement to its industry-leading customer service support. Mitsubishi Heavy Industries America (MHIA) is a leading supplier of corrugating and box-making machinery.

The new Remote Assistance Augmented Reality Program is designed to enable plant managers, technicians, and engineers to share issues in real-time from their facilities, allowing MHIA technical support staff to see and resolve machine issues and assist in troubleshooting. The program enables MHIA technical experts to draw and annotate on their device, text on the screen, and capture pictures or video for future reference.

“The industry’s best customer service just got better and we’re excited to share this latest service enhancement with our customers across North America. Our commitment to our customers continues full speed ahead,” said Darrold Phillips, vice president service, MHIA Corrugating Machinery Division. “Through our intuitive app, we can see what the customer is seeing and more quickly resolve their challenges, speeding up recovery time and, frequently, eliminating the need for a time-consuming, on-site visit.” 

The Remote Assistance Augmented Reality Program was developed in conjunction with SCOPE AR, a developer of augmented-reality solutions and products for industrial clients focused around field maintenance, manufacturing and training.

Explore the benefits of augmented reality at Smart Industry Base Camp. Learn more here.