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ABB offers customized digital tools and start-up service for COVID recovery

May 22, 2020
Support package Aims to support customers’ resumption of operations.

ABB’s Robotics and Discrete Automation business has launched a special package of digital solutions as well as virtual and field service support initiatives to help businesses restart production lines that may have been idle during the COVID-19 pandemic.

The offer includes several ABB digital tools to help customers optimize processes and be more proactive in maintenance activities, which will help reduce costs in both maintenance and production areas.

The company is also supporting its customers with a virtual consultation and audit to help identify issues and support needed and delivery of spare parts to ensure customers have the correct part in stock for a quick and effective restart to production and to minimize risks in the restart process. Alternatively, old controllers or manipulators can be upgraded to extend the life of installed robots.

“As manufacturing and production begins to ramp up, we want to ensure the restart is as smooth and efficient as possible. In addition to virtual training, field service teams and spare parts, we can help customers remotely monitor, troubleshoot and optimize entire robot fleets via ABB Ability Connected Services,” said Sami Atiya, president of ABB’s Robotics and Discrete Automation business. “Our digital solutions and tools can help to ensure maximum performance and avoid unplanned downtime during this critical period for the world economy.”

All OmniCore-enabled ABB robots come ready to be connected to ABB Ability Connected Services, wirelessly or hard wired, while older robots can be retrofitted with a Service Box to access connected services.

ABB is offering three categories of tools and services to help the world get back to work: