Amanda Del Buono, Control: So, right now, we all know we're going through an unprecedented crisis, and I just want to start out by asking, what advice you have for leaders who are trying to manage during this?
Jay: The big thing that I see out there, and I've done this for 20 years now in organizational psychology specifically culture leadership and things like that, but right now, there is so much uncertainty in the workforce. You know what I mean? There's a lot of fear. And I mean, right now, we're two months into this whole COVID-19 thing, and when things couldn't get any worse, now they're telling us we're going to have to dodge murder hornets as well, right? And so, what you see when you're looking at things around uncertainty is how do we relieve or alleviate that uncertainty? And you do that by communicating. So, if I'm talking to any leader right now, there's a few things that we want to learn, and we're learning that as the months go by and the data that we have, but right now, what I'm seeing great organizations do is communicate, communicate, communicate.
